What is Verizon In-Home Agent?

In-Home Agent is a PC application that provides you with fast, easy solutions for common FiOS & High Speed Internet questions. It's 24/7 support at the click of your mouse!

In-Home Agent, best used on your Home PC, provides step by step guided help to manage your FiOS or High Speed Internet service..

System Requirements

Operating System: Windows XP, Vista or Windows 7.
Memory: 512 MB
Resolution: 1024 x 768

Here are just a few of the things you can do:

FiOS TV: program your remote control, troubleshoot set-top box problems or resolve issues with the media guide, order a replacement remote, quickly look at wiring connections of your devices, troubleshoot picture issues, set up TV parental controls

FiOS & High Speed Internet: add computers to your wireless network, set up email services, troubleshoot connectivity problems, manage your FiOS router, set up WEP & WPA security on your router, optimize network performance

FiOS Voice: set up multiple mailboxes and manage customized features, quickly retrieve your voicemail access number, troubleshoot no dial tone issues, set up voice call assistant

Changing the Network Security Key Windows 8

Changing the Network Security Key  Windows 8

This walk through will show you how to verify wireless network settings and change the network key for a wireless connection in Windows 8 from the start menu

From the start menu perform the following steps:

1. Sweep the mouse from the bottom of the screen to the right edge and then run it up the right edge of the screen.
   -This should be one smooth motion, no mouse click is required. This will activate the charms menu.
   -Note that you must touch the bottom of the screen as well as the right edge of the screen or the charms menu will not activate
2. The charms menu will slide out from the right side of the screen
3. Click Settings in the charms menu
4. The settings menu will slide out from the right hand side of the screen
5. Click the Network icon. The icon may look like:
   - A set of signal bars or
   - A computer with an ethernet cable next to it (name of network will vary)

A list of available wireless networks will slide out from the right side of the screen

Right click the wireless network you want to verify the properties or change the password for

NOTE: You can only select wireless networks that you are currently connected to or have connected to in the past

Select View connection properties from the displayed context MENU   

The security tab of the wireless network properties are displayed

Here you can change:

• Security Type (Select from WEP, WPA, WPA2, Personal etc)
• Encryption Type (Select from AES or TKIP)
• Security Key
• Show characters is optional

If any changes are needed, make them before proceeding

Click the Connection  TAB

The connection tab displays an overview of the following:

• Name
• SSID
• Network Type
• Network Availability

Place a check in the block next to Connect automatically when this network is in range

Optional - Look for other wireless networks while connected to this network

Place a check in the block next to Connect even if the network is not broadcasting its name (SSID)

Click OK

Enabling / Disabling the built in Firewall Windows 8

Enabling / Disabling the built in Firewall  Windows 8

The following walk through will show you how to turn ON / OFF the firewall in Windows 8.

From the Start Menu perform the following steps :

1. Right Click on an open area of the Start Menu
2. A slider bar will pop up along the bottom of the screen
3. Click All Apps on the slider bar
4. Now click Control Panel under Windows System in the list of applications

The Control Panel is displayed

From this point forward, the steps for Windows 8 are identical to Windows 7

Switch the view from Category to Large Icons

Click the Firewall icon

The Windows Firewall window opens.

Click Turn Windows Firewall on or off on the left menu

The Windows Firewall window opens.

By default, Turn on Windows Firewall has been selected.

Click OK

To disable the windows firewall, select Turn off Windows Firewall (not recommended).

Click OK